Payments for nyscloud are processed by Paddle.com, our Merchant of Record. Paddle handles the checkout, invoicing, and refund process on our behalf.
If you're not satisfied within the first 14 days of a new subscription, contact us at manager@nysuniverse.com for a full refund.
Outside the initial 14-day window, subscriptions are billed monthly in advance and are non-refundable for partial periods. You can cancel at any time to stop future charges — your workspace remains active until the end of the current billing period.
Email manager@nysuniverse.com with your workspace subdomain and the reason for your request. Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days.
We reserve the right to decline refund requests in cases of suspected abuse, fraud, or violation of our Terms of Service.